How AutoBro handles your information

1. Who we are

AutoBro is operated by JH Software Solutions ABN 14 380 018 719. Our contact email is jh@jhsoftware.au. This Privacy Policy explains how we collect, use, store and disclose personal information when you use the AutoBro website and services.

2. What information we collect

We collect information that is necessary to provide and improve AutoBro:

• Account information — email address, authentication details and any profile information you choose to provide.
• Vehicle information — VINs, year/make/model selections, engine and trim details, and any vehicle-related queries you submit.
• Usage data — job cards generated, diagnostic sessions, search history, feature usage counts and generated results.
• Billing information — payment details are handled by Stripe; we store your subscription status, plan tier, credit balance and transaction records.
• Technical data — IP address, browser type, device information, cookies and error logs to help us maintain the service.

3. How we use your information

We use your information to:

• Provide vehicle identification, job cards, diagnostic guidance and live part pricing.
• Manage your account, subscription, usage limits and billing.
• Improve the accuracy and reliability of AutoBro's outputs.
• Respond to support requests and communicate important service updates.
• Prevent abuse, fraud and security incidents.

4. Cookies and tracking

AutoBro uses essential cookies and local storage to keep you signed in, track anonymous usage limits, and remember your preferences. We do not use third-party advertising or analytics cookies unless you explicitly enable them later. You can clear cookies through your browser settings at any time.

5. Third parties

We share limited data with trusted service providers only where necessary to operate the service. These include:

• Stripe — for payment processing and subscription management.
• Lovable / Cloud backend — for hosting, authentication and database services.
• AI and search providers — to generate vehicle data, part pricing and diagnostic reasoning. VINs and vehicle queries may be sent to these providers to produce results.
• NHTSA — for VIN decoding via the public vPIC database.

We do not sell your personal information to third parties for marketing purposes.

6. Data storage and security

Your data is stored on encrypted cloud infrastructure with access controls. We take reasonable steps to protect your information from loss, misuse, unauthorised access and disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

7. Access, correction and deletion

You can request access to the personal information we hold about you, ask us to correct it, or request its deletion, by emailing jh@jhsoftware.au. We will respond in accordance with the Australian Privacy Principles.

8. Complaints

If you believe we have mishandled your personal information, please contact us first at jh@jhsoftware.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of AutoBro after changes means you accept the revised policy.